Shipping Policy
Readywell Shipping Policy
· @jumo ecom
Where we ship and how long it takes
Readywell ships to all 50 US states, including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses at this time. [ADJUST if your supplier can.]
|
Step |
Time |
Cost |
|---|---|---|
|
Order processing |
1–3 business days |
— |
|
Delivery after shipping |
7–12 business days |
Free |
|
Total, order to door |
about 8–15 business days |
Free |
Business days are Monday to Friday, excluding US public holidays. Orders placed after 12:00 PM Eastern Time, or on weekends, are processed the next business day. Delivery times are estimates and are not guaranteed.
Tracking
As soon as your order ships, we email you a tracking number. Tracking can take 24–48 hours to show the first update. Orders with several items may arrive in separate packages, each with its own tracking number.
Holiday orders
For delivery before Christmas, please order by [December 5]. Carriers are busier in November and December, so allow a few extra days during this period. [ADJUST the date to your supplier's maximum delivery time.]
Customs and duties
Our prices include all shipping costs. [ADJUST: if your supplier ships duties paid (DDP), add: "You will not pay any customs fees or import duties at delivery." If not, remove this section or explain who pays.]
Wrong or incomplete address
Please check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we will update it before shipping. We cannot change the address once the order has shipped. If a package is returned to us because of an incorrect address, we will reship it once you confirm the right address.
Late, lost or damaged packages
- Late. If your order has not arrived 20 business days after shipping, email us and we will look into it with the carrier.
- Lost. If tracking shows no movement for 10 business days, or the carrier confirms the package is lost, we will send a free replacement or give you a full refund.
- Marked delivered but not received. Please check with neighbors and your building's mailroom, then email us within 7 days. We will open a claim with the carrier and help you.
- Damaged. If your kit arrives damaged, email us within 30 days of delivery with your order number and a photo. We will send a replacement at no cost.
Contact us
Questions about your delivery? Email us at [support@readywell.store] with your order number. We reply within 24 hours on business days.